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We completely
respect your privacy at the ASAQS Webshop. We will never sell, rent or give
away your name, e-mail or address to anyone - ever.
We will use your e-mail address only to communicate with you about your
orders. Please note that if you register as an ASAQS Webshop customer, your
shipping details and billing details (minus credit card details) will be
kept in a secure server for your use the next time you shop with us.
However, this information is exclusively used for the handling of your orders
and for your added convenience. It will never be sold, rented or given away
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| Ordering
from The ASAQS Webshop is safe and secure. From the moment you enter our
"shop ", you are on a secure server, using what is called SSL
(secure socket layer) technology - the industry standard for secure commerce
transactions. It encrypts all of your personal information, including credit
card number, name, and address, so that it cannot be read as the information
travels over the Internet. |
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How do I cancel
an order?
If you have received an order confirmation from us via e-mail, then you
should reply on that particular e-mail stating the reasons of your cancellation.
Or you can contact one of our sales representatives. Click
here for our contact details.
Please note that you cannot cancel an order once you have received a "shipped"
notification. You will need to read our "Return Policy" in this
case.
Prices.
All prices quoted within the ASAQS Webshop are in South African Rands
and include for 14% Value Added Tax.
I would like to report a problem with the THE ASAQS WEBSHOP Shopping
site.
Please let us know! We have gone through the The ASAQS Webshop site with
a fine-toothed comb to make sure you don't experience any problems during
your time with us. If however, you do experience a glitch at The ASAQS
Webshop, please let us know what the problem was and where or how you
experienced it. We'll make sure to fix the problem as soon as possible.
Click here for our contact details.
Grrr!! I would like to register a complaint!
By all means, please do. If you are unhappy, we are unhappy. And we would
like to change that and ensure you come back to The ASAQS Webshop. Click
here to get our contact details.
I haven't received my order yet!
Normal delivery time is 2-3 business days. If you did not receive a "back
order" notification or a "shipment" notification from us,
please contact us as soon as possible.
You still haven't answered my question!
If you've gone through this list of possible concerns and you don't find
yours addressed by any of the above, please go to "Contact
us" and contact us directly with your questions, concerns or
comments!
The question or concern you might have might be the same many of our other
shoppers have. So please let us know so we can address it, add it to our
"help" section and continue to make The ASAQS Webshop a pleasant
shopping experience!
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We will
gladly refund your money in full - minus original shipping costs - as long
as the item has not been used and is returned in its original packaging.
This does not apply to documents or software that have been
despatched to you.
We hope it never comes to this, but if it ever does, please contact us on
+27 11 315 4140 during business hours (Monday - Friday, 8am - 4:00pm) and
let us know why you were not happy with your purchase.
If there was something we forgot to mention in our product description or
if the product does not meet your expectations, we'd like to know!
All orders can be returned to:
The ASAQS Webshop
Box 3527
Halfway House
1685
Attention: Returns |
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Order confirmation
When you submit your order to us, you will receive an e-mail confirming
that we have received your order and are processing it.
Shipping confirmation
You will then receive a second e-mail from us at some point to notify
you as soon as your order has been shipped. This second email should include
tracking information if you have selected a courier service for delivery.
All orders placed Monday through Friday are shipped within 24 hours that
we receive them, if in stock.
Orders submitted on a weekend
Weekend orders are shipped on Monday. Please contact us if you do not
receive a second email from us within 2 business days confirming shipment
of your order.
Choices of shipping method
Normal postage - cheapest, but can take time!
"Postal or collect" service through Postnet - usually next day
if orders are received before 11h30 am.
"Door to door" courier service - if you need your order delivered
in a hurry use this method, it's unfortunately the most expensive choice!
"International" - delivery of items outside South Africa - we
will e-mail you with a quote for normal postage and courier charges.
Item not in stock
If the order is no longer in stock, you will be notified within one business
day and be given the opportunity to either backorder or cancel.
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The ASAQS Webshop
Box 3527
Halfway House
1685
Tel : +27 11 315
4140 during business hours (Monday - Friday, 8am - 4:00pm) ask for Sadicka Butt
Fax: +27 11 3153785
E-mail : ASAQS
Webshop (asaqs@cis.co.za)
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